1. Object and scope
These General Terms and Conditions of Purchase regulate the acquisition of tickets to the monuments and heritage sites integrated into the project «Expedition 4.0 — Expedition to the Middle Ages» (hereinafter, the «Monuments») through the platform expedicionmedievo.es.
Making a purchase implies full acceptance of these Terms and Conditions, the Legal Notice, the Privacy Policy and the specific conditions of the corresponding Monument shown during the purchase process.
2. Parties involved
Seller: The ticket is purchased from the entity that owns the corresponding Monument, whose identity (name, CIF and address) is shown during the purchase process and in the order confirmation. The contract for the purchase and sale of the ticket is concluded between the user and said entity.
Platform operator: GRUPO WINECTA TRANSFORMACIÓN DIGITAL S.L. (CIF B19572346) operates this platform and acts as a collection agent for the owning entities: it collects the amount of the tickets on behalf of and for their account, manages the issuance and delivery of electronic tickets and provides customer service related to online sales.
3. Purchase process
The user will select the Monument, the type of ticket, the date and time of visit (where applicable), and the number of tickets. Before confirming payment, a summary with the total price, including handling fees, will be displayed. The purchase is confirmed upon payment and results in the automatic sending of the e-tickets to the provided email address.
The user will select the Monument, the type of ticket, the date and time of visit (where applicable), and the number of tickets. Before confirming payment, a summary with the total price, including handling fees, will be displayed. The purchase is confirmed upon payment and results in the automatic sending of the e-tickets to the provided email address.
4. Prices and management costs
Ticket prices are set by each owning entity and are shown in euros, including taxes where applicable.
In addition to the ticket price, a booking fee of €0.50 per ticket will be applied, which is shown in detail before confirming the purchase and covers the costs of processing, payment gateway and maintenance of the sales infrastructure.
5. Payment methods
Payment is made through a secure payment gateway using a credit or debit card (AND OTHER METHODS IF ACTIVATED: Bizum, Apple Pay, Google Pay). Payment data is transmitted encrypted directly to the processing entity; The platform does not store complete card data.
6. Delivery of tickets
Tickets are delivered immediately via email after payment confirmation. If you do not receive them within a reasonable time, please check your spam folder and, if necessary, contact customer support at soporte@expedicionmedievo.es
7. Cancellations, changes and refunds
Tickets purchased through this platform are non-refundable, non-exchangeable, and non-cancellable once the purchase is confirmed, except in the cases expressly stated in this section. The user acknowledges and accepts this condition before completing the payment.
Cancellation by the organizer: If the visit is cancelled or substantially modified due to reasons attributable to the entity that owns the Monument (closure, reduced capacity, technical issues, or religious celebrations that prevent access), the user will be entitled to a full refund of the amount paid, including administrative fees, or to a change of date if preferred and subject to availability. The refund will be issued via the same payment method used for the purchase, within a maximum of fourteen (14) calendar days from the date the user is notified. Requests should be submitted to soporte@expedicionmedievo.es.
8. Right of withdrawal
In accordance with Article 103.l) of Royal Legislative Decree 1/2007 (General Law for the Defense of Consumers and Users), the right of withdrawal is not applicable to services related to leisure activities when the contract provides for a specific date or period of execution, as is the case with tickets with a specific date and/or time of visit.
This is understood without prejudice to the more favorable cancellation and refund conditions that each Monument may offer in accordance with the previous section.
9. Optional cancellation insurance
During the payment process, the platform may offer users the option to purchase cancellation insurance operated by a third-party insurance company. In such cases, the terms, coverage, exclusions, and claims procedure will be those established in the insurer’s policy, which will be displayed before purchase. This insurance is a separate product from the ticket, and purchasing it does not affect the Monument’s cancellation policy.
Cancellation insurance is the only option available to users who wish to protect themselves against unforeseen personal circumstances that prevent them from attending the visit.
10. Access conditions and visiting rules
Access to each monument is subject to its visiting rules (opening hours, punctuality, dress code, photography, accessibility, minors, groups), available on each monument’s website. The managing entity may deny access or expel from the premises anyone who violates these rules, without the right to a refund.
Reduced rates (for children, seniors, people with disabilities, residents, etc.) require proof of eligibility upon entry. Failure to provide proof of eligibility may result in payment of the difference between the reduced rate and the standard rate, or denial of entry.
As these are mostly active places of worship, religious celebrations or other events may temporarily alter visiting hours. In such cases, visitors will be offered a change of date or a refund in accordance with section 7.
11. Invoices
The user who requires an invoice for their purchase may request it through support@expedicionmedievo.es, indicating the order number and their tax information. The invoice will be issued by the entity that owns the corresponding Monument or, in its name and on its behalf, by the platform operator.
12. Customer service and complaints
For any questions, issues or complaints related to online purchases, users can contact: soporte@expedicionmedievo.es or 623 026 434, between 9 a.m. and 2 p.m.
Complaint forms are also available to consumers. Users can also use the European Union’s online dispute resolution platform: https://ec.europa.eu/consumers/odr.
13. Applicable legislation
These Terms and Conditions are governed by Spanish law. Any disputes that may arise will be submitted to the Courts of the consumer’s domicile, in accordance with consumer protection regulations.
In case of discrepancy between the Spanish version of these Terms and their translations into other languages, the Spanish version shall prevail.
Last revision: 28/07/2026